Terms & conditions

These terms govern the supply of services by Universal Vision Limited through this website. Please read them before ordering; by placing an order you accept them. If you are a consumer, nothing in these terms removes or limits your statutory rights, and the refund policy and delivery policy form part of this contract.

1. Definitions

We, us and our mean Universal Vision Limited. You means the person or organisation placing the order. Consumer means an individual acting wholly or mainly outside their trade, business, craft or profession. Service means the item described on the relevant service page. Deliverable means the report, file, configuration or other output that the service produces. Delivery window means the period stated on the service page within which the deliverable is supplied.

2. Information about us

Universal Vision Limited is a private limited company registered in England and Wales under number 16657194, registered office 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Email info@universalvisionlabs.com, telephone +44 7361 584215. Full details are set out at the end of this page.

3. How the contract is formed

The service pages on this site are an invitation to treat, not an offer. Your order is an offer to buy. We may accept it by sending an order confirmation to the email address you gave, and the contract comes into existence at that moment. If we do not accept, we tell you and refund any payment in full without undue delay.

We may decline an order where the work falls outside what we do, where the brief would be unlawful or misleading, where we lack capacity within the stated window, where an obvious pricing or description error has occurred, or where a previous engagement ended in a material breach by you.

Before you place an order the site shows you the main characteristics of the service, the total price inclusive of any taxes, the delivery arrangements and window, and our identity and contact details. You confirm the order by pressing a button clearly labelled as carrying an obligation to pay. The contract is concluded in English, and we retain a record of it that you may request at any time.

4. Scope of the service

Each service page sets out what you receive, what we need from you, and what the service expressly excludes. Those three lists define the scope. Anything not listed is not included.

One round of revisions is included with each fixed-price service unless the page says otherwise, exercisable within 14 days of delivery. A revision means correcting, clarifying or adjusting what was delivered within the original scope; it does not mean new work, a change of direction, or applying the deliverable to a different account, market or product.

Work outside scope is quoted separately in writing and begins only once you have accepted the quotation. Where a service is described as quoted or as having a starting price, no contract exists until you have accepted a written proposal setting out scope, price and timeline.

5. Your obligations

You agree to provide the completed brief, any account access described on the service page, and accurate information, promptly and in a usable form. You confirm that you are entitled to grant that access and that any material you supply does not infringe the rights of a third party. You will keep your own backups; while we take care, we are not your archive.

Where we are waiting on you, the delivery window pauses, as set out in the delivery policy.

6. Prices, taxes and payment

Prices are stated in euro on the service page and include any applicable taxes, which are itemised at checkout before you confirm. Payment is due in full at the point of order. Work does not begin before payment has cleared.

Payments are processed by our payment provider on its own secure pages. We do not receive or store your full card details. If your payment instrument is denominated in another currency, your bank sets the conversion rate and may apply a fee, which is a matter between you and your bank.

An invoice is issued with the order confirmation. If you need it addressed to a company or to carry a VAT number, tell us before paying or contact info@universalvisionlabs.com and we will reissue it. Where we have accepted an order on invoiced terms, payment falls due within 14 days, and we may charge statutory interest and recovery costs on overdue business debts.

7. Delivery

All services are supplied digitally and remotely. Delivery arrangements, the delivery windows for each service, and what happens if a window is missed are set out in the delivery policy, which forms part of these terms.

8. Cancellation, withdrawal and refunds

If you are a consumer, you have a statutory right to withdraw from a distance contract within 14 days. How that works in practice, what happens when work has already started, and how refunds are calculated and paid are set out in the refund policy, which forms part of these terms.

9. Conformity of the service

We will perform the service with reasonable care and skill, using appropriately experienced personnel, in accordance with the description on the service page. If a deliverable does not conform, tell us within a reasonable time and we will re-perform the affected part at no cost. Where re-performance is impossible or cannot be done within a reasonable time and without significant inconvenience to you, you may seek an appropriate reduction in price or, where the lack of conformity is serious, terminate and receive a refund for the non-conforming part. Consumers’ statutory remedies apply in addition to this clause and are not limited by it.

10. No guarantee of commercial results

We give no warranty as to any particular commercial outcome. Advertising performance depends on your offer, pricing, market, competition, budget and on third-party platforms, none of which is within our control. Any figure, illustration or example on this site or in a proposal is indicative and is not a forecast or a promise.

11. Intellectual property

On payment in full, we assign to you the intellectual property rights in the deliverables produced specifically for you. We retain all rights in our methods, frameworks, templates, checklists, tooling and know-how, including anything of that kind embedded in a deliverable, and grant you a perpetual, non-exclusive, royalty-free licence to use it as part of that deliverable for your own business. You may not resell or redistribute a deliverable as a standalone product.

Where stock assets are licensed for your project, the licence terms of the supplier apply and any licence fee is charged on at cost with your prior agreement. We may describe the work in general terms as a reference unless you tell us in writing not to.

12. Confidentiality

Each party will keep the other’s confidential information confidential, use it only for the purposes of the contract, and disclose it only to those who need it and are under an equivalent duty. This does not apply to information that is public through no breach, was already lawfully held, is independently developed, or must be disclosed by law. These obligations continue for three years after the engagement ends.

13. Acceptable use and material you supply

You must not require us to produce material that is unlawful, misleading, defamatory, discriminatory, infringing, or in breach of advertising codes or platform policies. You must not use our services to send unsolicited commercial communications. We may decline or stop work that we reasonably consider falls into any of those categories, and will tell you why. Where that happens because of your instruction, you pay for work delivered to that point.

14. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited — including, for consumers, liability under the Consumer Rights Act 2015.

Subject to that, our total aggregate liability arising out of or in connection with a service, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the total amount you paid for that service. We are not liable for loss of profit, loss of revenue, loss of anticipated savings, loss of business opportunity, loss of goodwill, or any indirect or consequential loss. We are not liable for loss arising from a third-party platform’s decisions, outages, policy changes or account actions, nor for changes you or others make to a deliverable after delivery.

If you are a consumer, we are liable for foreseeable loss caused by our breach, but not for loss that was not foreseeable at the time the contract was made, nor for business losses, since our services are supplied to consumers for personal use only in that case.

15. Suspension and termination

Either party may terminate by written notice if the other commits a material breach and fails to remedy it within 14 days of being asked to, or becomes insolvent. We may suspend work if payment is overdue or if required access has been withdrawn. On termination you pay for work delivered up to the effective date, and we deliver what has been paid for.

16. Force majeure

Neither party is liable for failure or delay caused by an event beyond its reasonable control. Where such an event continues for more than 30 days, either party may terminate and we will refund sums paid for work not performed.

17. Complaints

Send complaints to info@universalvisionlabs.com or call +44 7361 584215, quoting your order number. We acknowledge within one working day and give a written response within five working days. Where a complaint needs longer, we tell you why and give a date, which will not exceed 20 working days from your first contact. If you remain dissatisfied you may ask for a review by the director, answered within ten working days.

Consumers in the European Union may also use an approved alternative dispute resolution body in their country of residence. We are not obliged to use, and do not commit to, any particular ADR scheme, but we will consider any request in good faith. Your right to bring court proceedings is unaffected.

18. General

We may transfer our rights and obligations to another organisation, and will tell you in writing; your rights will not be affected. You may not transfer yours without our written consent. The contract is between you and us and no other person has any right to enforce it. If a court finds any clause unlawful, the remaining clauses continue in force. A delay in enforcing a term is not a waiver of it. These terms, the order confirmation, the service page, the refund policy and the delivery policy together form the entire agreement.

19. Changes to these terms

We may amend these terms. The version in force is the one published when your order is confirmed, and later changes do not apply retrospectively to an order already accepted.

20. Governing law and jurisdiction

These terms and any dispute arising out of them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident in the European Union, you retain the protection of the mandatory provisions of the law of your country of residence and may bring proceedings there.

Company and contact details

These details apply to everything on this page. They are also the details you should use for any formal notice.

The registered office is a correspondence address. All services are performed and delivered remotely; there is no walk-in office and no facility for visitors.